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An important aspect of a network installation is the availability of technical assistance from the vendor during network implementation as well as after the network is installed. Often the Customer needs a prompt response to an operational and/or administration question, or has a problem that is network related. For example, a client is working on upgrading a server , and after the upgrade a critical application doesn't work. No problem if its a weekday, but this is Saturday. If the client had access to the Known Problem Reports and Patches, he may find his problem. Inlet, in an effort to satisfy this need, provides telephone assistance for just such occasions. Support can be provided 24 hours a day by knowledgeable, experienced, certified engineers. Additionally, access to all the Microsoft, Banyan, Novell, IBM, and many other vendor's information is available through Inlet's FTP Service. The following sections discuss Inlet's telephone support programs for the following software packages: Microsoft NT, Banyan VINES, Novell NetWare and End-User application support. |
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