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An important aspect of a end user productivity is the availability of technical assistance for workstation and applications in a timely manner. Often the user needs a prompt response to an operational (How To) and/or application error, or has a problem that is application related. For example, a user is trying to dial-in to his corporate network and the system fails to connect. The user is scheduled to give a critical presentation to a customer but cannot access it. Inlet, in an effort to satisfy this need, provides telephone assistance for just such occasions. Support can be provided 24 hours a day by knowledgeable, experienced, certified engineers. Additionally, access to Operating System, Application and many other vendor's information is available through Inlet's WEB & FTP Services. The following sections discuss Inlet's telephone support programs for End-User Operating System and application support. Commonly referred to as Tier 1. |
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